FAQ

HOW DO I PLACE AN ORDER?

Placing an order at DEEPPREPS is simple and secure. Just follow these easy steps:

  1. Browse our Collections: Explore our website and find the item(s) you love from our carefully curated selection of shoes, bags, and watches.
  2. Add to Cart: Once you've found your desired item, select your preferred options (such as size, color, etc., if applicable) and click the “Add To Cart” button.
  3. Review Your Cart: Click on the shopping cart icon at the top right of the page to review the items in your cart. You can adjust quantities or remove items here.
  4. Proceed to Checkout: Once you’re happy with your selection, click the “Checkout” button.
  5. Enter Shipping Information: Provide your accurate shipping address and contact details. Please ensure all information is correct to avoid delays or delivery issues.
  6. Select Shipping Method: Choose your preferred shipping method – Normal Shipping or Fast Shipping – and review the associated costs and estimated delivery times.
  7. Choose Payment Method: Select your desired payment method from the options available on our secure Payments Page (link provided below for detailed information).
  8. Review and Confirm Your Order: Carefully review your order summary, including items, shipping details, and total cost. Once you’re ready, click “Place Order” to proceed with payment.
  9. Secure Payment: You will be redirected to our secure payment gateway to complete your transaction.
  10. Order Confirmation: Upon successful payment, you will receive an order confirmation email containing your order details and a summary of the next steps, including our QC review process.

CAN I BUY PRODUCTS NOT AVAILABLE ON THIS WEBSITE?

While our website showcases our current curated collection, we are constantly expanding our inventory. If you are looking for a specific replica item that is not currently listed on DEEPPREPS, we encourage you to reach out to us!

Please contact our dedicated customer service team via [Insert Contact Method - e.g., Live Chat button, Contact Form Link] or send us an email at [Insert Customer Service Email Address]. Provide us with details about the item you are seeking, including brand, model, and any relevant specifications. Our team will do their best to assist you in sourcing your desired item and inform you of its availability and pricing. We are committed to fulfilling your replica needs, even beyond what you see listed on our site.

HOW LONG DOES IT TAKE TO PREPARE AND START SHIPPING MY ORDER?

We understand you're eager to receive your DEEPPREPS purchase! We aim to process and prepare your order as quickly as possible while maintaining our rigorous quality standards.

Order processing typically takes 3-5 business days (excluding weekends and public holidays). This timeframe allows us to:

  • Verify your order details: Ensuring accuracy and completeness.
  • Conduct initial quality checks: Before sending items for QC review.
  • Prepare your items for QC photography: Ensuring clear and detailed images for your review.

Once your order is prepared and ready for shipment, we will promptly notify you via email with your tracking number. Please note that tracking information may take 1-2 business days to become active in the shipping carrier's system after you receive the notification.

We appreciate your patience and understanding as we work diligently to ensure your order is prepared to our high standards before shipping.

WHAT SHIPPING METHODS DO YOU OFFER?

DEEPPREPS offers two reliable shipping options to cater to your needs:

  • Normal Shipping:
    • Method: Your order will be dispatched via normal airmail post, a standard and cost-effective international shipping service.
    • Cost: A flat rate of $20 USD will be applied for Normal Shipping.
    • Delivery Time: Estimated delivery time is typically 10-20 business days from the shipment date. Please note that delivery times are estimates and may vary depending on destination and customs processing.
  • Fast Shipping:
    • Method: We will select the optimal fast shipping method for your specific country to ensure the quickest and most reliable delivery possible. This may include services like expedited couriers.
    • Cost: Fast Shipping incurs an additional charge of $15 USD on top of the Normal Shipping rate (total $35 USD).
    • Delivery Time: Estimated delivery time is significantly faster, typically 7-15 business days from the shipment date. Again, delivery times are estimates and may be influenced by factors outside our direct control.

WHERE CAN YOU DELIVER PACKAGES TO?

DEEPPREPS is proud to offer worldwide shipping to the vast majority of countries. However, due to logistical complexities and shipping restrictions, we are currently unable to ship to the following countries:

  • Israel
  • Malta
  • Palestinian Territory
  • South Sudan
  • Palestine

We continuously monitor and evaluate our shipping capabilities and aim to expand our delivery network whenever possible.

To check if a specific product can be delivered to your desired country, simply:

  1. Navigate to the product page of the item you are interested in.
  2. Locate the “Shipping Destination” selector.
  3. Use the dropdown menu to select your country.

The website will then indicate whether or not shipping is available to your selected destination for that particular product. If your country is not listed, or if you encounter any issues, please contact our customer service for assistance.

MY TRACKING NUMBER ISN’T WORKING.

It's understandable to want to track your DEEPPREPS order as soon as possible. Here's why your tracking number might not be immediately active and what to do:

  • Processing Time by Carrier: It typically takes 1-2 business days for the shipping carrier to update their tracking system with your order information after we have dispatched your package. Please allow this timeframe for the tracking information to become visible.
  • Initial Status: In the initial hours, the tracking information may show "not found" or a similar status. This is normal as the carrier processes the shipment at their facilities.

If, after a few business days (2-3), your tracking number is still not working or showing any updates, we recommend the following steps:

  1. Verify Tracking Number: Double-check that you have entered the tracking number correctly, exactly as provided in our shipping notification email.
  2. Contact Shipping Carrier: If the tracking number remains invalid after a few days, it's best to contact the shipping carrier directly. Their contact information can usually be found on their website (e.g., for postal services, courier websites). Occasionally, there might be a temporary technical issue on their end.
  3. Contact DEEPPREPS Customer Service: If you are unable to resolve the issue with the shipping carrier, or if you suspect there might be a problem with your tracking number, please contact our customer service team. We will be happy to investigate the situation and assist you further.

In rare instances, although highly uncommon, a shipping carrier may experience loss of a package during transit. Rest assured, DEEPPREPS is committed to ensuring you receive your order. We will work diligently to resolve any such situation should it arise.

WILL I BE NOTIFIED OF MY PAYMENT RESULT?

Yes, absolutely! At DEEPPREPS, we understand the importance of payment confirmation and transparency.

Every customer who successfully places an order and completes payment will receive a payment result notification via email. Please ensure that the email address you provided during checkout is valid and actively monitored.

You can typically expect to receive your payment result notification within 24 hours of completing your payment.

  • Successful Payment: If your payment is successful, our notification email will confirm this and will also provide you with information regarding the order handling and shipping timeframe.
  • Payment Failure: In the event that your payment is unsuccessful, our email will clearly state the reason for the failure. We will also offer guidance and assistance on potential actions you can take to resolve the payment issue and proceed with your order.

If you do not receive a payment notification email within 24 hours, please first check your email spam or junk folders. If you still cannot locate the notification, please contact our customer service team so we can promptly assist you.

DO YOU HAVE ANY DISCOUNT CODES I CAN USE?

Yes, we do offer discount codes and promotions to our valued customers from time to time!

To stay informed about DEEPPREPS discount codes and special offers, we recommend you:

  • Follow us on Social Media: We regularly post exclusive coupons and promotional codes on our various social media platforms [Insert Social Media Links, if applicable]. Make sure to follow us to catch these limited-time offers!
  • Subscribe to our Newsletter: Sign up for our email newsletter to receive updates on new arrivals, promotions, and exclusive discount codes directly in your inbox. [Insert Newsletter Signup Link, if applicable].
  • Check our Website Banner & Promotions Page: Keep an eye on our website banner and dedicated promotions page for any currently active discount codes or special sales events. [Link to Promotions Page, if applicable].

To use a discount code, simply enter it in the designated "Discount Code" or "Coupon Code" field at the checkout page before completing your payment. If the code is valid, the discount will be applied to your order total.

Please note that discount codes may have specific terms and conditions, such as expiration dates or product exclusions. Be sure to review these details when you receive a discount code.

DUTIES & TAXES

Please be aware that international shipments may be subject to import duties, taxes, and customs clearance fees levied by the destination country.

All international duties and taxes are the sole responsibility of the customer. These charges are determined by the customs authorities in the destination country and are separate from our shipping charges.

DEEPPREPS does not include duties and taxes in your order total at checkout. As the recipient of the shipment, you may be required to pay these charges upon delivery of your order to customs or the courier company.

Customs policies vary widely from country to country. For precise information regarding potential duties and taxes for your destination, we recommend you contact your local customs office prior to placing your order.

HOW DOES PAYMENT WORK?

For comprehensive information regarding payment methods, accepted currencies, payment security, and step-by-step payment instructions, please visit our dedicated Payments Page:

This page provides a detailed overview of all aspects of payment at DEEPPREPS, ensuring a secure and transparent transaction experience. If you have any further questions regarding payment after reviewing the Payments Page, please do not hesitate to contact our customer service team.